Disclaimer: The template below has been drawn up by a solicitor (https://drschwenke.de) has been drawn up in line with the typical requirements of an online shop. However, you should only use this template after carefully reviewing and adapting it to your specific business model. The template below therefore contains additional notes that you must take into account, as well as sections highlighted in red that you must check particularly carefully and adapt where necessary. Please remove these notes once you have made the necessary changes. If in doubt, seek legal advice. Copyright: You may use the template within the domain/website for as long as your Marketpress licence remains valid for that domain/website. Distribution to third parties, including customers (e.g. as developers), is not permitted.
Cancellation policy for consumers relating to a contract under which the goods are delivered in a single consignment
Cancellation Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must inform us ([Insert: name/company name, address, telephone number and email address. You can also use the shortcode for this and save the address in your settings.]) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
You can also exercise your right of withdrawal online at [Insert URL for the „Cancel contract“ page] exercise. If you use this online function, we will immediately send you, on a durable medium (e.g. by email), an acknowledgement of receipt containing information on the content of the notice of withdrawal, as well as the date and time of its receipt.
To comply with the withdrawal period, it is sufficient for you to send notification of your intention to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics and functioning.
Model withdrawal form
(If you wish to cancel the contract, please complete this form and return it.)
– To [insert: name/company name, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
for the supply of goods which are liable to deteriorate rapidly or whose use-by date would be exceeded rapidly;
for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded, and the current value of which depends on market fluctuations over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
in respect of the supply of goods where, following delivery, such goods have, by virtue of their nature, become inseparably mixed with other goods;
for the supply of audio or video recordings or computer software in a sealed package, where the seal has been broken after delivery.
Cancellation policy for consumers relating to a contract covering several items of goods which the consumer has ordered as part of a single order and which are delivered separately
Cancellation Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item. To exercise your right of withdrawal, you must inform us ([Insert: name/company name, address, telephone number and email address. You can also use the shortcode for this and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send notification of your decision to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics and functioning.
Model withdrawal form
(If you wish to cancel the contract, please complete this form and return it.)
– To [insert: name/company name, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
for the supply of goods which are liable to deteriorate rapidly or whose use-by date would be exceeded rapidly;
for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded, and the current value of which depends on market fluctuations over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
in respect of the supply of goods where, following delivery, such goods have, by virtue of their nature, become inseparably mixed with other goods;
for the supply of audio or video recordings or computer software in a sealed package, where the seal has been broken after delivery.
Cancellation policy for consumers regarding a contract for the supply of goods in several instalments or items
Cancellation Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last partial consignment or the last item. To exercise your right of withdrawal, you must inform us ([Insert: name/company name, address, telephone number and email address. You can also use the shortcode for this purpose and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your decision to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics and functioning.
Model withdrawal form
(If you wish to cancel the contract, please complete this form and return it.)
– To [insert: name/company name, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
for the supply of goods which are liable to deteriorate rapidly or whose use-by date would be exceeded rapidly;
for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded, and the current value of which depends on market fluctuations over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
in respect of the supply of goods where, following delivery, such goods have, by virtue of their nature, become inseparably mixed with other goods;
for the supply of audio or video recordings or computer software in a sealed package, where the seal has been broken after delivery;
Consumer Cancellation Policy for a contract for the regular supply of goods over a specified period
Cancellation Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the first item. To exercise your right of withdrawal, you must inform us ([Insert: name/company name, address, telephone number and email address. You can also use the shortcode for this purpose and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send notification of your decision to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics and functioning.
Model withdrawal form
(If you wish to cancel the contract, please complete this form and return it.)
– To [insert: name/company name, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Date
—————————————
(*) Delete as appropriate
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
for the supply of goods which are liable to deteriorate rapidly or whose use-by date would be exceeded rapidly;
for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded, and the current value of which depends on market fluctuations over which the trader has no control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
in respect of the supply of goods where, following delivery, such goods have, by virtue of their nature, become inseparably mixed with other goods;
for the supply of audio or video recordings or computer software in a sealed package, where the seal has been broken after delivery.
